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In the Event of a Claim

How do I make a claim?

SCM Adjusters Canada Ltd. (SCM) is our contracted claims service provider. If you experience a claim or incident, please contact your SCM representative by email at:


For claim status updates, please email:


Please allow 72 hours for the service team to respond.

For loss run requests:

Event Liability Insurance: events.service@marsh.com

Non-Profit Community Group Insurance: nfp.service@marsh.com

Please allow one to three business days for the service team to respond.

For general questions, please contact:

Nicole Ng: 416 848 6902 | nicole.ng@marsh.com

Claims Handling

Marsh Canada Limited (Marsh Canada) has engaged SCM to provide claims management services for its Event Liability Insurance Program and Non-Profit Community Group Insurance Program. Marsh Canada and SCM have the goal of ensuring that all claims are handled in a timely and professional manner. With this in mind, we have established a one-point-of-contact Claims Reporting Centre email address to accept all new claims reports. It is imperative that all claims be reported to the Claims Reporting Centre promptly. Once received, the claims information is immediately dispatched to the appropriate party and the claim is then assessed.

SCM’s advanced technology was designed to monitor and maintain all comprehensive details of your claims data. For larger clients, this will allow you to establish risk management initiatives and procedures specific to your needs as well as keep detailed bordereaux reports that will aid in such things as budgets, group reports, and record keeping to name a few.

We invite you to contact Marsh Canada if any questions should arise.

General Liability Claims Information

It is a condition of your policy that any incident that may give rise to a claim should be reported in writing as soon as you are aware that such an incident has occurred and before the expiry date of your coverage. All claims should be reported to the Reporting Centre at PSclaims@scm.ca.